The Nature of Sales and Service
Why is the customer like that?
This 26 page workbook contains the TetraMap questionnaire, explanation of the model, 6 exercises, plus tips to enhance sales and serrvice. Each workbook comes with a folding tetrahedron and sticker.
A Leader Guide includes experiential activities that promote positive customer engagement and demonstrate how TetraMap can be an invaluable sales and service tool.
Participants will:
- Learn how personal nature can improve sales and service outcomes.
- Explore the value added nature of your product/service.
- Differentiate needs to increase sales.
- Improve sales and service using TetraMap to: fulfil customer needs, apply teamwork as a competitive edge, manage customer challenges, create a win/win from every sales event.
With heading up a new sales team from scratch, it was important to me that everyone ‘gelled’ quickly to achieve targets and best results. It was also paramount that everyone understands their role and responsibilities as well as others, whether that is within the team or with other departments. TetraMap stood out to me as an ideal development tool to achieve these necessities within a short amount of time.
Michelle Eaton, Sales Manager, Smart New Homes , UK