Case studies – by sector or
theme


Sectors

Corporate

Opening minds when engaging and negotiating with stakeholders

sarah@tetramap.com

ATN Group is delivering of training programmes for Chartered Institute of Procurement & Supply. Including TetraMap helped participants prioritise what was important in negotiation – the process and impact of personality on the process. 

From court case to communication

TetraMap_Admin

TetraMap helped a public sector client to resolve a Personal Grievance claim of bullying and get a seriously damaged working relationship back on track  

Impacting a corporate culture

TetraMap_Admin

TetraMap created a connection through common understandings, visions, and language. Initially, I was pretty sceptical. Mainly because I couldn’t see how such a simple model could stick and be used throughout the business at all levels. However, it did not take me long before I noticed how many people were talking about it. 

Igniting sales and service

TetraMap_Admin

The benefits to the organisation have been far-reaching beyond improving customer service and sales opportunities. Managers are now better equipped to deal with challenging situations and there is a greater understanding and tolerance within teams.

Changing the language of business

TetraMap_Admin

The model continues to engage individuals by helping them with team building, new team formation, reducing conflict, and managing and leading others.

Making a difference in the banking world

TetraMap_Admin

A German savings bank introduced a financial counseling concept involving a significant culture change. As a simple and holistic model for dealing with diversity, TetraMap was integrated into the sales executives’ training.

 

Themes

Sales and customer service

Not your average customer service course

TetraMap_Admin

While many customer service courses might focus on technique or performance, this began with understanding self first. Secondly one must understand how others are different to gain a deeper understanding of why an individual’s communication style, behaviour, or motivations might be causing the conflict or disconnect with their customers. 

Impacting a corporate culture

TetraMap_Admin

TetraMap created a connection through common understandings, visions, and language. Initially, I was pretty sceptical. Mainly because I couldn’t see how such a simple model could stick and be used throughout the business at all levels. However, it did not take me long before I noticed how many people were talking about it. 

Igniting sales and service

TetraMap_Admin

The benefits to the organisation have been far-reaching beyond improving customer service and sales opportunities. Managers are now better equipped to deal with challenging situations and there is a greater understanding and tolerance within teams.

Making a difference in the banking world

TetraMap_Admin

A German savings bank introduced a financial counseling concept involving a significant culture change. As a simple and holistic model for dealing with diversity, TetraMap was integrated into the sales executives’ training.