As a Clinical Exercise and Massage Therapist I have over 25 years of experience in the health and fitness industry in New Zealand and overseas. I have presented at the Network Fitness Convention and The New Zealand Cardiac Rehabilitation Conference where I was on the executive committee for 3 years. I have been a massage therapist for the New Zealand Football Ferns, and I was privileged to travel and work with the U17 Women’s World Cup Team in 2008 as well as many other top athletes and teams involved in many other sports.
I currently work in a multidisciplinary clinic where we specialize in rehabilitation and physiotherapy services. My job and my passion is to empower my clients to be fitter, stronger, and healthier than they were before their injury or illness. Effective communication is paramount to achieve the right outcomes with my clients. Working with a great variety of people from all walks of life can be challenging but TetraMap has given me the tools I need to ensure that I am building sustainable relationships, not only with my clients but also with my colleagues and staff.
Many clinicians, therapists, receptionists, and personal trainers I have encountered over the years have had great skills in their field but their communication skills have been poor resulting in poor performance in service and customer retention.
TetraMap is a hands-on learning style that is fun and interactive and all the staff love it! It has brought awareness to their behaviour within our work place on a daily basis, which has triggered a more positive way of communicating with each other as well as all our customers.