Why is the customer like that?


By TetraMap_Admin

Looks like you are logged out and now you don’t have enough permissions to view this content.

Please Login again to get access. Go to Login Page

 

TetraMap was easy to understand and remember. I gained a greater insight into how to use positive language to engage each of the customer styles and how to change my own voice, tone, and language to get in better rapport.

Matt Goff, Customer Consultant
Nationwide Building Society


 

Absolutely, positively customers

Over 200 staff at Wellington City Council have taken part in the ‘Excellent Customer Service’ programme designed to improve the council’s customer service strategy. As leader of the programme Bevan Smith puts it, “If you’re going to serve the customer well, you have to be able to understand yourself and others first.” READ MORE >